In eight years we've never had a guest smoke in one of our rooms. It happened last night. She didn't read the sign stating "we are a no-smoking establishment". She told me she assumed it was alright because of the ashtray in the room. It's not an ashtray, it's a candy dish. And it had candy in it. I guess people see what they want to see.
I had two big fans running in there all day and I sprayed the curtains with fabric freshener. When they check out in a few days I'll strip out all the linens and change the pillows. I think I can borrow an ozone machine from one of the motels. She's agreed to smoke outside for the rest of her stay, so with luck I'll be able to clear the smell out of there.
Surprisingly few of our guests have been smokers. Usually I can smell it when they are and am able to mention our policy when I check them in. In this case, I wasn't here when she arrived. She's from a southern state, where smoking is still permitted in a lot of public places. Guests from New York and most of New England pretty much assume smoking isn't permitted indoors. I'm sure it wasn't malicious, it's just aggravating.